Malaysian Ringgit (MYR)
Thai Baht (THB)
We make it hassle-free, fast, and simple to open your account at iPLAY21. On the home page of iPLAY21 website, click on the " Register Now " button on the top right-hand corner of the page and you will be brought to the registration page.
Please fill in the following information:
- Please name your unique identifier that you will use to login with.
- This is not case sensitive but must be between 6 to 10 characters long that consists of letters and numbers (two numbers minimum). Always remember to keep your password confidential.
- Please make sure that you enter a valid full name for payment verification purpose.
Date of Birth
- Please enter a valid date for verification.
- Please provide a valid contact number for better assistance and for your account safety.
- Based on your desired currency that you wish to use for depositing/withdrawal and wagering.
You will also be asked to accept the iPLAY21 terms and conditions and confirm that you are over 18 years of age.
Our site is developed with your personal privacy and security as our primary concern. iPLAY21 is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order. iPLAY21.com reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.
You will need to enter accurate information such as "Update Profile", "Banking Details", "Contact number", "Email Address" to get full validation. Please make sure your contact number and email address is correct before verifying it. Note: Please contact our Live Help if you need to change your email and phone number before verification request is sent.
Please contact our Customer Services representatives to retrieve your account. Once your personal information are verified by our Customer Services representatives, you will retrieve your account.
You are just a step away before placing bets in iPLAY21, you will need to fund your account using one of the following below deposit options:
Bank Transfer via your local bank account
Help2Pay / EeziePay
iPLAY21 are favourite for our speedy crediting of funds to your account and experience. Thus, please use above recommended deposit options as described above. We do not accept all kinds of deposit by "Cheque" or "Bank Draft" (Company OR Personal Cheque) as your deposit method.
Types of Deposit below:
a. How do I make a deposit using Bank Transfer?
Bank Transfer is a deposit service that is available from the following countries only:
Thailand with THB - denominated account
Malaysia with MYR - denominated account
Step 1: Kindly contact our Customer Service Support to obtain our details.
Step 2: Please arrange for the deposit of your funds into the provided bank account.
Step 3: Kindly login into your iPLAY21 account,
-Click on Deposit
-Select Bank Transfer Method
-Enter all the requested information on the page
-Upload a copy of the official receipt if necessary then submit
Notes: Please note that your deposit through Bank Transfer will be processed and reflected in the Main Wallet when the funds are received by our bank.
b. How To Use Help2Pay / EeziePay / GSPAY?
Step 1: Please login into your iPLAY21 account,
Step 2: Click on Deposit and select Help2Pay / EeziePay / GSPAY method
- Enter amount and choose your e-banking account from "Bank" drop down menu
- To submit your transaction is to Click "Deposit" Button
- The system will redirect you to your Bank Secure Page. Please enter your e-banking Account Username and Password. Click “Continue” once you have enter the correct information
- Your Bank will send you a Transaction Authorization Code – TAC on your Mobile Phone.
- Enter the TAC Code and click on "TAC Confirm" button
- Please ensure that you have sufficient balance in your Bank Account
Step 3: Once it is approved by your Bank and your funds will be available in your iPLAY21 wallet immediately
1. To avoid disappointment. Please deposit earlier before Bank Schedule Maintenance.
2. iPLAY21 only accept your deposit transaction through Help2Pay secure link provided by iPLAY21 once you are login into iPLAY21 account. iPLAY21 reserves the right not to authorize for any deposit that was not using the secure link through iPLAY21.
Withdrawal is fast and efficient. You can withdraw funds from your iPLAY21 account via the following methods:
When processing your withdrawal request, we may, at our discretion, request for one or more documents from you:
How do I withdraw funds using Bank Transfer?
iPLAY21 allows member to request for withdrawals to be paid directly to their bank accounts. Bank Transfer is open to iPLAY21 members registered from the following countries:
Bank Transfer is a deposit service that is available from the following countries only:
Thailand with THB - denominated account
Malaysia with MYR - denominated account
In order to request for a withdrawal to be paid into your bank account, select “Bank” under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:
- Bank Account Name
- Bank Account Number
For the safety/protect of our members' fund in iPLAY21 accounts, we may, at our discretion, request from you one or both of the following documents:
- A copy of your photographic ID with clear visible photograph
- A copy of the bank account statement for the beneficiary account showing the account number and bearing your name (the account balances should be blanked off).
It is easier at iPLAY21 towards every member, you can scan these documents image and send to our customer service if required.
Deposit - 2 minutes
Withdrawal - 10 minutes
iPLAY21’s promotion may be sent directly to your inbox/SMS, so you can keep up to date with our most recent offers. Alternatively you can visit our Promotions page for own understanding and interested choice to see what is currently available or contact Customer Service for further enquiries. Terms and conditions applied to be eligible which is important to read it.
To avoid being not eligible or missing out on great deals, every member is required to Claim their Promotions as per instructions guideline stated before promotions is overdue and NOT able to enjoy iPLAY21’s highest benefits.
Cash Rebates is entitled for all iPLAY21’s members based on their daily total amount wagered in Live Dealer Casino, Sports, and Slots selected games only. Promotions T&C will be applied.
No turnover requirement is needed. Please contact Customer Service Support Live Chat for more details or related concerns.
Cash rebate will be calculated based on the turnover entitlement for each product that is eligible for the member. This will be based on the member’s daily total amount wagered on the rebate entitlement.
Amendment or Changes to the Policy
When accessing the internet, browsers, or client software may transmit information to the servers that host the websites you visit. This information will generate statistics about the visitors to the website which will be used for marketing purposes and help us improve user experience.
Personally Identifiable Information
We collect your personal information that can help us identify you. This information may include, but is not limited to:
- Information that you provide when opening an account with us such as your name, email address, phone number, birthday, and any other mandatory details as may be required of you that will enable us setup and manage your account.
- If you contact us, we may keep records of your correspondence.
- Any data you may provide as a result of a marketing promotion or competition.
- Details of your gaming or betting activity on the Websites.
- Your interaction with our customer service agents (via telephone or chat). These may be recorded or saved to assist us in training, quality management and to allow for a speedy resolution of concerns and queries.
Furthermore, these details will enable us to contact you for different purposes and deliver the best service we can offer. This personal information will also be used for marketing purposes, to notify you every time we have special offers, promotions, and events.
Disclosure on Use of Your Information
By registering an account with us you accept that we may retain your user information and that it may be held by us or provided to a third party company which processes it on our behalf.
Your information may be processed such as, but not limited to the following instances:
- For account management and processing your transactions on our Websites.
- Provision to you of gaming and betting services.
- To customize marketing material as per your preference.
- For Website diagnostics and maintenance.
- To monitor and improve the Website’s services.
- For risk management, fraud detection, and money laundering compliance.
- For compliance with any legal or regulatory requirements.
- Upon request by our software providers (who are also bound by the terms of this policy) in the course of providing support and related services.
We likewise reserve the right to perform statistical analyses of user's behavior and characteristics in order to measure interest in, and use of, the various areas of the sites and, in addition, to inform advertisers of such information as well as the number of users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.
iPLAY21 is a member of various associations aimed at protecting the integrity of sports and betting in order to prevent manipulation of competitions. As such, the parties (iPLAY21 and the respective associations) reserve the right to access and share your data for purposes of monitoring betting activities.
You may wish to tick the appropriate boxes on the registration form if you wish to receive information about promotional offers. If at any time you wish to change these elections, please contact our customer support representative.
For marketing and promotional purposes, we reserve the right to publish on the Websites and other promotional material details of any of your wins and/or prizes received. We may publish your user names or abbreviated names, the amount of the win, and any other information to promote the Websites, where necessary.
We maintain the utmost available means to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, it is maintained safe using the latest technologies available today. Both our web site and software use all available means to maintain data accuracy and privacy and to protect your data from being misused and/or lost.
As the security of all communications via the internet is not completely secure, we cannot guarantee the security of any information that you will provide to us in the course of the provision of our services. By using the Websites, you hereby acknowledge and accept the inherent security implications of using the internet and we accept no liability to you for any direct, consequential, incidental, or punitive losses or damages arising out of such an occurrence.
Kindly note that we will keep your information for so long as reasonably required for the purposes for which they were obtained. We may be required in certain instances to retain your information for an indefinite period.
Data destruction Secure disposal is required for all media as related to the Company’s interactive gambling production site, regardless of the information contained therein.
Data Access and Updates
Users may at any time make a written request for a copy of their personal information held by us to the addresses indicated below. We will disclose to you your personal data held by us. You may also notify us of any updates, amendments, and corrections to previously collected user information by contacting our Customer Support. Further, upon your request, we will delete user information as outlined above on our database; however, it may be impossible to delete your entry without some residual information remaining because of back-ups and records of deletions.
This page was modified last July 6, 2020.
If you have any queries or comments about this policy please contact us through our Customer Support, details of which can be found in the Contact Us of the Website.
Please read the Terms carefully and if you do not accept the Terms, do not use, visit or access any part (including, but not limited to, sub-domains, and/or website APIs, whether visible or not) of the Website. The Terms shall also apply to all telephone betting and betting or gaming via mobile devices including downloadable applications to a mobile device (as if references to your use of the Website were references to your use of our telephone betting and/or mobile devices betting facilities).
1.2. Where you play any game, or place a bet or wager, using the Website, you accept and agree to be bound by, the Rules which apply to the applicable products available on the Website from time to time.
1.3. We may need to change the Terms from time to time for several reasons. All changes will be published on the Website. The most up to date Terms will be available on the Website. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
1.4. Reference to "you", "your" or the "customer" is a reference to any person using the Website or the services of iPLAY21 and/or any registered customer of iPLAY21.
1.5. iPLAY21 is committed to providing excellent customer service. As part of that commitment, iPLAY21 is committed to supporting responsible gambling. For further details, please click here. Although iPLAY21 will use its reasonable endeavors to enforce its responsible gambling policies, iPLAY21 does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website to deliberately avoid the relevant measures in place and/or IPLAY21 is unable to enforce its measures/policies for reasons outside of iPLAY21’s reasonable control.
By accepting these Terms, You are fully aware that there is a risk of losing money when gambling and You are responsible for any such loss. You agree that Your use of Our Services is at Your sole option, discretion, and risk. Concerning Your losses You shall have no claims whatsoever against iPLAY21 or any partner, or respective directors, officers, or employees.
3.1. In order to protect your funds and personal information, as a Registered Customer, you will be presented with a username and password ( " Account Access Information " ) which is for your personal use only. It is your responsibility to ensure that the Account Access Information remains confidential at all times and you shall be fully responsible for any misuse and/or unauthorized disclosure of Account Access Information to any third party. If you are concerned that your Account Access Information has been made available, its security has been compromised or has been accessed by any third party without your knowledge or consent, you should notify Us immediately whereupon new Account Access Information may be provided by Us to you. Any Bets or requests made online where the correct Account Access Information has been used will be considered valid and binding to you and us. Only after your notification to Us that your Account Access Information has been compromised and Us suspending the Account will Bets or requests made online with the Account Access Information be deemed void.
3.2. We may require you to change your password or your Account Access Information from time to time or We may suspend your Account if We have reason to believe that there is likely to be a breach of security or misuse of the Website and/or the Services. We may, at Our sole and absolute discretion, change your Account Access Information upon prior notice to you.
4.1. All applicants must be over 18 years of age and legal capacity to place a bet/wager or register with iPLAY21. iPLAY21 reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided.
4.2. All information provided when registering with the site MUST be your information and be accurate and complete in all respects (including Full Name, Mobile Number, Email, and Birthday). Where this is not the case, we reserve the right to terminate the account and treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void).
4.3. By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any such identification, credit, and other verification checks from time to time that we may require and/or are required by applicable rules and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to terminate or cancel your account in any manner that we may deem to be appropriate until the relevant checks are completed to our satisfaction.
4.4. Customers may open only one account. We will identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.
4.5. Customers must keep their registration and account details up to date. This, and your account information, may be amended in the Personal section of the Website. If you require any assistance, please Contact Us.
4.6. iPLAY21 will only accepts players currency based on their current IP. We will not tolerate overseas IP.
5.1. The information, material, and data provided or made available to you on the Website(s), Services and/or in any other form including, without limitation, marketing programs and materials, results, statistics, sporting data, and fixture lists, odds and betting figures, text, graphics, video and audio content (the "Information"), belong to The Company and our licensors and are meant for your personal and non-commercial use only.
5.2. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease or license or otherwise make the Information available to any other person, website, or media without our prior consent.
5.3 The Software, Services, and the Information provided on the Website(s) are protected by copyright, trademarks, and other forms of intellectual and proprietary rights. All rights, title, and interest in and to the Software, Services, and Information on the Website(s) are owned by, licensed to, and/or controlled by The Company and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licenses to the Software, Services, and the Information through your use of the Website(s).
6.1. Our site is developed with your privacy and safety as our primary concern. iPLAY21 is regulated and will not disclose your personal information while deploying the highest standards of data encryption to any third-party entity.
6.2. iPLAY21.com reserve the right to disclose and transfer your data to our respective payment settlement service providers and financial institutions that are necessary for the completion of payments for services provided through our website.
6.3. iPLAY21 has the sole right to refuse a free bet to a member if iPLAY21 reasonably believes that such a customer has historically abused for any reason including from technical issues or to defraud the iPLAY21 account and safety system.
7.1. We may, from time to time, offer bonuses, promotions, and/or competitions which are governed by separate terms and conditions. Any bonuses or special gifts credited to Your account must be used in adherence with such terms and conditions.
7.2. In the event and to the extent of a conflict between these Terms and the promotion- or competition-specific terms and conditions, the promotion- or competition-specific terms and conditions shall prevail.
7.3. If You accept a Promotion Offer that includes a wagering requirement, You will have to meet the wagering requirement of the offer before withdrawing your bonus balance.
7.4. Unless specifically stated otherwise in the applicable terms of a promotion, if you are granted a bonus without having to deposit, iPLAY21 may limit the amount that you can withdraw with that bonus (being both the bonus and the winnings associated with it). This limit applies to all Free Bonuses, Free Bets, and Free Casino Spins granted without requiring a deposit.
7.5. iPLAY21 reserves the right to withdraw any Promotional Offer at any time, subject to the Promotional Offer having a specific eligibility period.
7.6. All iPLAY21 offers are intended for recreational customers and iPLAY21 may, in Our sole discretion, limit the eligibility of customers to participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.
7.7. Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets, risk-free bets, or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free and risk-free bets or void any bet funded by the deposit bonus.
7.8. Besides, we reserve the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet, risk-free bet, or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity before us crediting any bonus, free bet, risk-free bet, or any kind of other offers to their account.
7.9. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number, and shared computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit to us.
7.10. Each player is only allowed to have one registered account in The Company website, If we found out players create more than one account,(Before creating multiple accounts, players have to contact one of our live chat representative and request for creating multiple accounts). Otherwise, we will treat these accounts as a violation and against the access to use. And we have the final right to act in the interest of The Company to take any necessary action including terminate the accounts, and a credit will be frozen permanently
7.11. All the promotion in iPLAY21 is not allowed for multiple accounts if there is any collusion or usage of multiple accounts, all bonus and winning amount will be confiscated.
7.12. Turnover on all types of non-live table games (e.g. Blackjack, Video Poker, Craps, American Roulette, Baccarat, and other non-live table games) and non-slot games, will not count towards this turnover requirement unless SPECIFICALLY stated.
7.13. iPLAY21 will only calculate the number of bets that have been settled and with the result of winning or lose as effective turnover.
7.14. The required turnover subjected to all bonuses is not counted as an effective rebate.
7.15. Given bonuses are only valid for thirty (30) days, starting from the date they are issued unless otherwise stated in the bonus’ terms and conditions. If a player fails to make the prerequisite value of wagers before the expiration, the bonus funds and money won using money bonus funds will be removed from the player’s account.
7.16. iPLAY21 reserves the right to decide unilaterally to execute and, at any time without prior notice, to modify, change, stop, cancel and/or invalidate the promotion.
7.17. All promotions or special offers introduced are subjected to these Terms and Conditions. The Company reserves the right to suspend, withdraw, or modify such any promotions at any time.
7.18. If The Company believes a user is abusing or attempting to abuse a promotion, The Company may, at our sole discretion, block, deny, suspend, withhold, or withdraw any user from the promotion.
7.19. The Company reserves the right to void any or all bets made by any individual/group of people acting in liaison/collusion and attempts of fraudulent. The money in the accounts will be confiscated immediately. Referral/ Referrer/ Bonus applicant must not have the same IP or same household.
8.1. We will only accept Bets from Registered Customers made online via the Website or the Services. To place a Bet or access a Service you should follow the instructions provided at the Help section. It is Your responsibility to ensure that the details of any Bet, stake, or similar transaction that you place using the Services (a "Transaction") are correct by the relevant Betting Rules or Game Rules, as appropriate.
8.2. You are only deemed to have placed a Bet if you are a Registered Customer at the Website or Services, and your Bet is deemed to be placed from the jurisdiction of the Internet Protocol Address recorded by Us from where you are accessing the Website or Services. A Bet is deemed accepted only when it has been accepted and recorded by Our gaming server in the jurisdiction where Our gaming server is located. When you have successfully placed a Bet using the Website and/or the Services, you will receive an electronic acknowledgment (notice), which is confirmation of acceptance and record of the Bet by us. A Bet is deemed completed when accepted and recorded in the jurisdiction where Our gaming server is located and you have been notified of said acceptance and recording, all by these Terms.
8.3. A Bet will be deemed void if it is not transmitted in full, including but not limited to instances where the Bet transmission has been disrupted or interrupted due to technical problems.
8.4. You will not be allowed to cancel or change your Bets once these Bets have been placed, accepted, and recorded by Us and We are under no obligation to cancel Bets that have been validly placed, accepted, and recorded by these Terms. If there is any dispute relating to the placement of a Bet, you should notify Us before the finalization of the acceptance of such Bets and/or before the event on which the Bet has been placed occurs. We shall investigate such disputes accordingly and resolve them reasonably in Our sole and reasonable discretion.
8.5. We reserve the right to suspend or prohibit further betting on a market at any time without prior notice to you at Our sole and absolute discretion. When a market is suspended or access to it prohibited, any attempted Bets entered thereafter will be rejected.
8.7. We do not accept any responsibility for failure in any equipment or telecommunication that prevents the correct placing, accepting, recording, or notification of Bets.
8.8. We shall not, in any event, be liable for any damages or losses that are deemed or alleged to have resulted from or been caused by the Website and/or the Services or their Content, including but without limitation to, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website and/or the Services or their Content, or any errors or omissions in Content in relation thereto.
8.9. Bets will be accepted up to the advertised deadline of until when Bets are accepted ( " deadline " ) for any given event. Such deadlines are deemed to be incorporated by reference into these Terms and you have agreed to. If a Bet is inadvertently accepted after its deadline, the Bet shall be deemed void and We reserve the right to void any such Bet.
8.10. Bets placed by credit or debit card do not become valid until We (or Our Authorised Payment Solutions) have received payment in full, subject always to Clause 8.2 above. If you have placed a Bet before payment in full, then such Bet shall be automatically voided.
8.11. Your Account must have a positive funds balance reflected more than the Bet amount in
8.12. All prices/lines displayed on the Website are subject to variation but become fixed at the time a Bet is placed, accepted, and recorded following Clause 8.2 above. We reserve the right, at Our sole and absolute discretion without explanation, to change the odds, prices, or any information on a Bet type, market, or event at any time without prior notice to you. We likewise reserve the right at Our sole discretion to either void or reject any affected Bets at any time or to correct any error when by error, omission or mistake the incorrect odds, prices, or any information on a Bet type, market, or event at any time where displayed. We will place a prominent notice on the Website in such events.
8.13. The maximum Bet amount that you may place on any market or event varies according to the specific Bet type and is subject to change without prior notice at Our sole and absolute discretion.
9.1. The following practices (or any of them) about the Services:
- abuse of bonuses or other promotions; and/or
- using unfair external factors or influences (commonly known as cheating); and/or
- taking unfair advantage (as defined in paragraph 9.5.3)
- opening any Duplicate Accounts; and/or
- undertaking fraudulent practice or criminal activity (as defined in paragraph 9.5),
The above activities constitute "Prohibited Practices" and are not permitted. They will constitute a material breach of the Terms. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, We will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action We take in respect of the same will be at Our sole discretion.
9.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
9.3. If We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of Our belief shall include the use by Us (and by Our gaming partners and Our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or if you have placed Bets and/or played online games with any other online provider of gambling Services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or if We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your Account; or if in Our reasonable opinion your continued use of the Services may be detrimental to Our regulated status, including Our continued ability to be licensed or if you become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of your Account) We shall have the right, in respect of your Account (and/or any other Account held by you with an Operator Group Company) to withhold the whole or part of the balance and/or recover from the Account the amount of any deposits, pay-outs, Bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 10.4. The rights set out in this paragraph 9.4 are without prejudice to any other rights (including any common law rights) that We may have against you, whether under these Terms or otherwise.
9.4. For this paragraph 9:
9.4.1. "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation: (a) fraudulent charge-backs activity; (b) the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds; (c) the collusion by you with others to gain an unfair advantage (including through Bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading Account information; and (e) any actual or attempted act by you which is reasonably deemed by Us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud Us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act causes Us any damage or harm;
9.4.2. "criminal activity" shall include, without limitation, money laundering, and any offense that violates the criminal law of any country.
9.4.3. "unfair advantage" shall include, without limitation: the exploitation of a fault, loophole or error in Our or any third party's software used by you in connection with the Services (including in respect of any game); the use of any Bots for skill games and Bots for any other use which would otherwise constitute any other Prohibited Practices.
9.5. In exercising any of Our rights under paragraph 9.4 about a Prohibited Practice, We shall use all reasonable endeavors to ensure that, while complying with Our regulatory and other legal obligations, We exercise such rights in a manner that is fair to you and Our other customers.
9.6. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers, and banks, electronic payment providers, or other financial institutions of your identity and of any suspected Prohibited Practice by you, and you shall cooperate fully with Us to investigate any such activity.
10.1. any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:
- you have more than one active account with The Company;
- the Name does not match the name on the credit or debit card(s) or other payment accounts used to make purchases and deposits
- you participate in a promotion and withdraw before fulfilling the requirements of that particular promotion;
- you provide incorrect or misleading registration information;
- you have failed to provide the requested identification information;
- you are not of Legal Age;
- you access and participate in the Services from a jurisdiction where participation is prohibited by law;
- you deny any of the transactions or deposits that you have made
- you are depositing money originating from illegal or unauthorized activities;
- you are found to be cheating or attempting to cheat anyone or any party or you have employed or made use of artificial intelligence or other system designed specifically to defeat the system or you are found to have colluded with other players in order to defraud The Company
- you have allowed or permitted (intentionally or unintentionally) someone else to use your account; or
- you fail to comply with any of the terms and conditions set forth in this Agreement
10.2. If the provision of the Services is suspended and/or your account is deactivated, the provision of the Services will only be reinstated, and/or your account reactivated after the necessary rectification has been verified.
10.3. The Company retains authority over the issuing, maintenance, and closing of user's accounts at any time for any reason. The decision with regards to any aspect of your account, use of the Services or the Site, is final and shall not be open to review or appeal. We will give you reasonable notice before doing so unless circumstances dictate that we legally or practically cannot do so.
You agree to fully indemnify, defend and hold us, and Our officers, directors, employees, consultants, advisors, agents, and suppliers harmless, immediately upon demand, from and against all claims, liabilities, damages, losses, costs, and expenses, arising out of your breach of any of the Terms or the rules and regulations or any other liabilities arising out of your use of the Website and/or the Services or use by any other person accessing the Website or Services using your Account Information details.
12.1. The Company does not accept liability for the content, products, representations of external or third-party websites from the public domain. The Company disclaims any warranties, representations, and responsibilities in respect of any aspect of the Services, the Site, and the Information, which may be provided by third parties and shall not on any account be liable for any default, breach, or inaction of third-party partners.
12.2. Any participation in the Games is at your sole discretion and risk. By playing the Games, you acknowledge that you do not find the Games and/or Services to be offensive, unfair, or indecent in any way.
12.3. Some legal jurisdictions have not addressed the legality of online and/or offshore gambling while others have specifically made online and/or offshore gambling illegal. We do not intend that anyone should use the Site and/or Services where such use is illegal. The availability of the Services and Site should not be construed as an offer, solicitation, or invitation by us in any country in which such use is illegal. It is always your sole responsibility to ensure that you comply with the laws that govern you and that you have the complete legal right to use the Site and Services.
12.4. Under no circumstances, including negligence, shall The Company be liable for any damages or losses that are deemed or alleged to have resulted from or caused by the Site or its content, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content. The Company disclaims all warranties, representations, and responsibilities to the full extent permissible by law and does not warrant that the Services will be uninterrupted, timely, or error-free, that any electronic correspondences sent through the servers are free from any viruses or bugs.
12.5. In no case does The Company warrant that the services offered to match your expectations or standards and it shall be your responsibility to ensure that the requisite configuration and essentials for utilizing the services are maximized. You acknowledge that part or all the Information may be provisional and may be subject to revision or modification.
12.6. If there is a discrepancy between the result showing on your Device and our server, the result showing on our server shall govern the result of the Game. You understand and agree that (without prejudice to your other rights and remedies) The Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting therefrom, and the circumstances in which they occurred.
12.7. The Company reserves the right to discontinue, modify, remove or add to the Services, temporarily or permanently, in its absolute discretion with immediate effect and we shall not be liable in any way for any loss suffered in this regard.
12.8. This disclaimer supersedes all previous understandings, agreements, and contracts. You hereby accept to indemnify The Company and its affiliates, employees, agents, and associates against all claims, liabilities, or expenses, including but not limited to attorney fees and court charges, arising from your access or use of the Services and Site, regardless of whether The Company has been advised of such a possibility or not. By using the Services and Site, you expressly waive off any right that may arise to you against us.
13.1. The Company reserves the right not to settle a transaction in the event of discrepancies between the cardholder's name and the Name.
13.2. You are fully responsible for paying all money owed to The Company or other players. In respect of any payment made, you agree that you will not deny or reverse any such payment, and that you will reimburse The Company for any charge-backs, denials or reversal of payments as well as any other losses and expenses incurred by The Company. The Company may, at our sole and absolute discretion, cease to provide services or payment to certain users or users paying with certain credit or debit cards.
13.3. The maximum amount that can be won by one customer in any one day of betting is xxx or its equivalent in an accepted currency.
13.4. Your winnings are exclusive of bet amount and this should be considered when placing your bet. When selections taken from different categories are combined in multiple or accumulative bets, the lowest maximum winnings limit will apply.
13.5. All your winnings will be credited to your account. The Company shall not be responsible or liable to you for any funds/winnings credited to an account in error, and The Company reserves the right to void any transactions involving such funds. Should funds be credited to your account in error, it is your responsibility to inform The Company immediately.
13.6. Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
14.1. Your winnings from settled bets are credited to your account and shall be withdrawn under our Terms and Conditions and upon provision of a copy of valid photographic identification and/or credit/debit card.
14.2. We will not release your funds under any circumstances if the full value of your deposit is not played through in full.
14.3. Withdrawals of money from your account may only be made in the same currency in which deposits were made
14.4 If your card issuer allows, your winnings may be credited to the credit or debit card account used for the original placement of the deposit. The credit or debit card must be the same as the name of the registered cardholder
14.5 The Company reserves the right to make a charge to your account to cover all reasonable cost relating to both the deposit and withdrawal.
14.6 All bank charges in connection with any of your betting transactions shall be reimbursed by you. The Company is entitled to deduct and offset the foregoing from the winnings payable to you or your account.
15.1 We shall endeavour to provide the Services used by Us with reasonable skill and care. We make no further warranty or representation, whether express or implied, about the Services. All implied warranties or conditions of satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
15.2 We make no warranty that the Services will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services.
15.3.1. In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all wagers placed during such period are void and will be refunded. Funds obtained from a malfunctioning Game or Service shall be void, as well as any subsequent game rounds or Services with said funds, regardless of what Games or Services are played using such funds. If You are, as a result of such malfunction or error, credited with funds resulting in any overpayment or over-crediting to Your account, it is Your responsibility to promptly inform iPLAY21. iPLAY21 reserves the right, upon becoming aware of any erroneous crediting, or payment of funds, to adjust Your account to recover any such funds.
15.2.2. In the event of a system malfunction, all unconfirmed bets are void. We are not liable to You for any loss that You may incur as a result of such suspension or delay.
15.3.3. Note: We work hard to bring you lots of top quality services and games. If anything breaks, we will fix it as quickly as possible, and will do our best to make sure you are not negatively affected.
15.4 Service Suspension
We may temporarily suspend the whole or any part of the Service for any reason at Our sole discretion. We may, but shall not be obliged to, give You as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
17.1. The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
17.2. This Agreement constitutes the entire understanding and agreement between The Company and you regarding the Services and the Site and supersedes any prior agreement, understanding or arrangement.
18.1 Our Customer Support Team can be contacted 24/7 by e-mail and/or telephone. Details are outline on the Contact Us section of the Website.
The following definitions are used in these terms and conditions:
"Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smart phone devices, feature phones, tablet devices, touch devices, or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
"Your Account or Account" means an Account opened by you to be used to manage the payment of funds to and from Us with your use of the Website and Services which We agree that you may open and operate;
"Bet" means a Bet, wager, or stake placed via the Website on the outcome of any event and/or market referred to on the Website;
"Bonus Terms" means any Terms and Conditions and/or rules about promotions, bonuses, and special offers which may apply to any part of the Services from time to time;
"Company " means iPLAY21;
"Content" all text, information, data, software, executable code, images, audio or video material in whatever medium or form made available by Us on the Website;
"Intellectual Property Rights" patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, trade names and domain names, rights to goodwill or to sue for passing off or unfair competition, rights in designs, rights in computer Software, database rights, rights in confidential information (including know-how and trade secrets) and any other Intellectual Property Rights, in each case, whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
"Rules" the Betting Rules and Gaming Rules specifically applicable to the relevant type of betting and/or gaming made available by Us on the Website;
"Services" means as appropriate, the Services offered by Us through the Website or Software made available by Us from time to time;
"Software" means any computer program downloaded accessed or otherwise utilizes by you from the Website made available by Us from time to time;
"Third-Party Terms" means any additional end-user terms and conditions of use which you are required to confirm your agreement to as part of the use of any software which you may access on Our Website;
“Us”/”We”/”Ours” means iPLAY21
"Website" the domain name iplay21.com (http://www.iplay21.com) through which We provide Our online betting and gaming services. including all pages with these domain names and all computer programs used to run or that are accessible on these domain names and all material and data made available at these domain names, including, but not limited to, text, photographs, graphics, video, and audio content.